How can we help you?

Add products to your cart, then check out in a few steps. No account required: you can order as a guest and receive tracking by email.

Yes, as long as it hasn't shipped yet. Contact us as soon as possible with your order number and we'll modify or cancel it free of charge.

No. VitaeChek devices and consumables are sold over the counter. For possible reimbursement, ask your doctor or pharmacist for advice.

24–72 hours in Europe with tracked courier. You receive a tracking link once shipped. Delivery times may vary by destination.

Yes, from €49 of purchase in Europe. Below that threshold, costs are clearly shown before payment — no surprises.

Yes. Depending on the country, shipping is tracked and we assist you via WhatsApp to confirm the address and payment method.

Credit card, PayPal, Klarna and Bancontact in Europe; mobile money and cash on delivery in the relevant African markets.

Yes. All transactions go through an encrypted connection (HTTPS/TLS). We never store your card details.

Yes, via Klarna where available. The option appears at checkout if your cart is eligible.

Yes: medical devices with CE / MDR marking, with validated accuracy (e.g. ±3 mmHg for blood pressure, ISO 15197 for blood glucose). For a reliable result, follow the instructions.

G1 strips work with Gluco G1 and G1 Pro. Each product page states the exact compatibilities.

It depends on the product: each product page states it clearly (e.g. “2 AAA batteries not included”). The VitaeChek app, when available, is free.

Very little: the lancing device adjusts to 9 levels and draws only 0.6 µL of blood. Most people barely feel anything.

You have 14 days to change your mind. The product must be in good condition; contact us to start the return and get refunded.

2 years of manufacturer warranty on the devices. In case of a defect, we replace or refund at no cost.

Your data is hosted in the EU, encrypted, and never used for advertising purposes or shared with third parties. You can export or delete it at any time.