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FAQs
How long does shipping take?
Shipping typically takes 3–7 business days, depending on the delivery address. You'll receive a tracking email as soon as your order ships.
Do the products have a warranty?
Yes, we offer a 12-month warranty on all products against manufacturing defects. For assistance, please contact us via email with your order number and photos/videos of the problem.
How can I request a return or refund?
You have 30 days to request a return. The product must be in good condition and complete with all accessories. Contact us to initiate the process.
Are the devices compatible with the app?
All smart devices (scales, smart ropes, meters, etc.) are compatible with the dedicated app listed on the product page. Pairing via Bluetooth is quick and easy.
Is it safe to use these devices?
Yes. All products are designed with safe materials, certifications, and technologies compliant with European standards.