Support
At Vitae Health, your experience matters. Whether you have questions, need assistance, or want to share feedback, our support team is ready to help.
Contact Support
π§ Email Support
For all inquiries, support requests, or account assistance, please contact us at:
We aim to respond as quickly as possible during business hours.
What We Can Help With
- Account & login assistance
- Subscription or billing questions
- Technical support
- Feature requests & feedback
- General inquiries
Response Time
Our team typically replies within 24β48 business hours.
Your Privacy Matters
All support requests are handled securely and confidentially. We are committed to protecting your information and providing reliable assistance every step of the way.
Vitae Health Support
Delivering reliable care, seamless assistance, and a premium experience.
FAQs
How long does shipping take?
Shipping typically takes 3β7 business days, depending on the delivery address. You'll receive a tracking email as soon as your order ships.
Do the products have a warranty?
Yes, we offer a 12-month warranty on all products against manufacturing defects. For assistance, please contact us via email with your order number and photos/videos of the problem.
How can I request a return or refund?
You have 30 days to request a return. The product must be in good condition and complete with all accessories. Contact us to initiate the process.
Are the devices compatible with the app?
All smart devices (scales, smart ropes, meters, etc.) are compatible with the dedicated app listed on the product page. Pairing via Bluetooth is quick and easy.
Is it safe to use these devices?
Yes. All products are designed with safe materials, certifications, and technologies compliant with European standards.