How can we help you?

Add products to your cart, then check out in a few steps. No account required: you can order as a guest and receive tracking by email.

Yes, as long as it has not yet shipped. Contact us as soon as possible with your order number and we will change or cancel it free of charge.

No. VitaeChek devices and consumables are available over-the-counter. For possible reimbursement, consult your doctor or pharmacist.

24 to 72 hours in Europe via tracked carrier. You will receive a tracking link upon shipment. Delivery times may vary depending on the destination.

Yes, for purchases of €49 or more in Europe. Below that, the fees are clearly displayed before payment — no surprises.

Yes. Depending on the country, delivery is tracked, and we will contact you via WhatsApp to confirm the address and payment method.

Bank card, PayPal, Klarna and Bancontact in Europe; mobile money and cash on delivery in the relevant African markets.

Yes. All transactions pass through an encrypted connection (HTTPS/TLS). We never store your card data.

Yes, via Klarna where available. The option will appear at checkout if your cart is eligible.

Yes: CE/MDR marked medical devices, with validated accuracy (e.g., ±3 mmHg for blood pressure, ISO 15197 for blood glucose). For a reliable result, follow the instructions.

G1 strips work with Gluco G1 and G1 Pro. Each product page specifies exact compatibilities.

This depends on the product: each product sheet clearly states this (e.g., "2 AAA batteries not included"). The VitaeChek application, where available, is free.

Very little: the lancing device can be set to 9 levels and only draws 0.6 µL of blood. Most users feel almost nothing.

You have 14 days to change your mind. The product must be in good condition; contact us to initiate the return and get a refund.

2-year manufacturer's warranty on appliances. In case of defect, we will replace or refund free of charge.

Your data is hosted in the EU, encrypted, and is never used for advertising purposes or shared with third parties. You can export or delete it at any time.