Returns & Refunds
We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, you may request a return within 30 days of receiving your item.
Return Conditions
To be eligible for a return:
- The product must be in good condition
- All original accessories must be included
- The item should be returned in its original packaging whenever possible
How to Request a Return
To start a return request, please contact our support team with:
- Your order number
- The reason for the return
- Photos of the item (if applicable)
Once your request is reviewed, we will provide instructions for the return process.
Contact Us
If you need assistance, please contact us through our customer support page or email us directly.
Thank you for shopping with us.
FAQs
How long does shipping take?
Shipping typically takes 3–7 business days, depending on the delivery address. You'll receive a tracking email as soon as your order ships.
Do the products have a warranty?
Yes, we offer a 12-month warranty on all products against manufacturing defects. For assistance, please contact us via email with your order number and photos/videos of the problem.
How can I request a return or refund?
You have 30 days to request a return. The product must be in good condition and complete with all accessories. Contact us to initiate the process.
Are the devices compatible with the app?
All smart devices (scales, smart ropes, meters, etc.) are compatible with the dedicated app listed on the product page. Pairing via Bluetooth is quick and easy.
Is it safe to use these devices?
Yes. All products are designed with safe materials, certifications, and technologies compliant with European standards.