Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Shipping typically takes 3–7 business days, depending on the delivery address and courier availability.
Please note that delivery times are estimates and may vary due to factors outside our control, including weather conditions, carrier delays, or high order volumes.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can monitor your delivery status.
Shipping Delays
While we aim to deliver all orders on time, occasional delays may occur. We appreciate your patience and understanding in such cases.
Incorrect Shipping Information
Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Contact Us
If you have any questions regarding shipping or your order status, please contact us at:
Email: vitaehealths@gmail.com
FAQs
How long does shipping take?
Shipping typically takes 3–7 business days, depending on the delivery address. You'll receive a tracking email as soon as your order ships.
Do the products have a warranty?
Yes, we offer a 12-month warranty on all products against manufacturing defects. For assistance, please contact us via email with your order number and photos/videos of the problem.
How can I request a return or refund?
You have 30 days to request a return. The product must be in good condition and complete with all accessories. Contact us to initiate the process.
Are the devices compatible with the app?
All smart devices (scales, smart ropes, meters, etc.) are compatible with the dedicated app listed on the product page. Pairing via Bluetooth is quick and easy.
Is it safe to use these devices?
Yes. All products are designed with safe materials, certifications, and technologies compliant with European standards.